At Abley's, we know a sensory tool is often something a family has been waiting for. This policy explains how your order is packed, dispatched and delivered, so you know what to expect from checkout to doorstep.
1. Delivery Coverage
We deliver to addresses across India, including metro cities, smaller towns and most serviceable pincodes. International shipping is not available at the moment. Please double-check your address, pincode and phone number at checkout, as our courier partners rely on them to reach you.
2. Shipping Charges
Every order delivered within India ships free via standard service. There is no minimum order value, and no handling or packaging fee is added at checkout, so the total you see is the total you pay.
3. Order Processing
After your payment is confirmed, our team inspects, packs and labels your items by hand. Processing takes 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed after 5:00 PM IST on a Friday, or over weekends and public holidays, are processed on the next business day. During festive sales or periods of unusually high demand, packing may take a little longer, and we will keep you updated.
4. Delivery Timelines
Once your parcel leaves our warehouse, standard delivery usually takes 4–5 business days, depending on your location. Remote, rural or hard-to-reach areas may need an additional 1–2 days. If your pincode cannot be serviced by our courier partners, our team will get in touch to discuss the next steps.
Delivery dates are estimates, not guarantees. If your order is divided into more than one shipment, each parcel will carry its own tracking details.
5. Tracking Your Order
When your order is dispatched, we send a confirmation with a tracking number and link to the email address and phone number you provided. Tracking details can take up to 24 hours to become active. You can also check your order status by logging in to your account, or ask our support team, who are happy to help.
6. Changing Your Address
If you spot a mistake in your delivery details, contact us immediately. We can update the address only before the order is dispatched. Once it has shipped, the address cannot be changed.
7. Delivery Attempts
Our courier partners will attempt delivery at the address you provided, so please keep your phone reachable and arrange for someone to receive the parcel. If delivery fails because of an incorrect address, an unreachable number or repeated unavailability, the parcel may be returned to us. In that case we will contact you to arrange re-dispatch, and additional shipping charges may apply.
8. Checking Your Parcel on Arrival
Please inspect the package before and while opening it. To report transit damage, a missing item or a wrong product, record a complete, unedited unboxing video that begins with the sealed package. Share it with 4–5 clear photos within 48 hours of delivery at team@ableys.in or on WhatsApp at 08040184496. Claims are reviewed as described in our Returns & Exchanges policy.
9. Delays Beyond Our Control
Severe weather, strikes, public disturbances, festivals and courier network disruptions can occasionally slow deliveries. When this happens, we will keep you informed and help you get your order as quickly as possible. Abley's cannot be held responsible for delays caused by circumstances beyond its reasonable control.
10. Contact Us
Questions about your shipment? We're here to help.
• Email: team@ableys.in
• Phone: 08040184496
